Services & Security Manager - EMCOR Facilities Services

EMCOR Facilities Services

Services & Security Manager

Job description

A vacancy has arisen for a Services & Security Manager at our client's site in Porton Down.

Purpose:

The Services Manager plays a pivotal role in delivering a high quality service, by meeting with client representatives and customers as required, gaining feedback, engaging in proactive dialogue and generally promoting EMCOR and PHE site operations in a positive and favourable light. The Services Manager will also be responsible for overseeing the administration of the security and facilities element of the Porton Down contract. The post holder will also be the SME (subject matter expert) for security related services managed and delivered on the client account and must hold a valid front line SIA licence. Provide reporting and feedback to the Account Manager and EMCOR management team, as required.

Principal Accountabilities:

·      Ensure services are conducted in line with the Framework Agreement and that KPI’s are achieved, ensuring any issues identified are resolved in a timely fashion

·      EMCOR line management responsibility on site for security and facilities services delivered by EMCOR staff and appointed sub-contractors

·      EMCOR senior representative for all security related matters and to provide security expertise, survey sites and facilities and liaising with client representative, implement the most appropriate security design to ensure the protection of all site personnel, property and assets

·      The Service Manager must be capable of producing site security risk assessments, site security plans and be responsible for the management and implementation of security recommendations

·      Utilise service excellence skills and work as appropriate with the Account Management Team to develop and maintain working relations with customer and client team

·      To identify and meet the needs f the client, focusing on initiating and welcoming contact and communication whilst striving to delivery first class customer service

·      To support the compilation and implementation of a focused Service Excellence Programme at Porton Down, including customer surveys, monitoring feedback, supporting improvement workshops, attendance at customer groups, etc., and assisting in generating continuous improvement across the site contract

·      Identify and implement operational improvements to ensure the continued provision of high quality service to customers, with the ability to recognise potential complaint situations and take effective steps to avoid and or resolve these situations

·      Where appropriate work with PHE client and EMCOR Senior Managers to develop plans for expanding and enhancing EMCOR’s service offering

·      Oversee administration of the facilities element of the contract, including personnel and sub-contractor management, forward planning of service activities and preparation of the monthly report and KPI results

·      Ensure work is performed in adherence with company policies, procedures and standards and Health & Safety legislation and statutory regulations in order to maintain the integrity of operational activities and safety of employees and provide high quality service to customers

·      Ensure sub-contractors and suppliers’ activities are managed and that they are fully briefed on the site rules and regulations prior to the commencement of any work and continue to comply whilst work is being carried out

·      Support the development and ongoing maintenance of the EMCOR element of the client CAFM system (Planet) to ensure accurate records and reporting

·      Responsible for orders placed for facilities sub-contracted services and materials, ensuring appropriate approval and back-up documentation for client invoicing and audit

·      Ensure staff appraisals, development and training is effectively undertaken whilst maintaining appropriate records associated with personnel and service operations

·      Compile periodic reports as required and maintain excellent communication with colleagues and the client
·      To support the implementation and roll-out of customer service training to facilities staff at Porton, and ensure the inclusion of customer service training within all employee inductions
·      Work closely with other EMCOR Account Teams to ensure consistency of delivery across the business and the application of best practice

Qualifications and Experience:
·      Highly developed level of interpersonal and customer relationship skills
·      Professional and polished appearance and manner
·      Valid front line SIA licence and experience in managing a manned guarding team and associated services
·      Valid first aid at work qualification, preferred but not essential
·      Previous experience in a similar customer service and/or facilities role preferred
·      Excellent administrative, organisational, telephone and interpersonal skills are essential
·      Methodical, articulate, proactive are essential
·      Good IT skills including Microsoft business packages to an advanced level
·      Must be able to confidently deliver presentations and communicate at all levels
·      Valid, full driving licence preferred

Benefits:
25 days holiday
Company pension
AXA PPP after 6 months

Posting Date
08/05/2013
Company
EMCOR Facilities Services
Location
UK-SW-Salisbury
Industries
Engineering services
Job type
Full time
Salary
28,000.00 - 30,000.00  per year
Job reference code
2069
Contact information
recruitment@emcoruk.com